We are committed to providing the following levels of performance and service to all our clients

You will receive, via e-mail, an immediate response accompanied by a specific Country Buyers Guide when requested via our website.

Where available, you will receive an immediate response accompanied by a specific E-Brochure when requested via our website.

We will provide you with a dedicated and named member of staff from our team of International Property Brokers as your point of contact within 24 hours of your enquiry or request for further information.

We will answer all incoming telephone calls during office opening hours within 20 seconds.

We will return calls to any answerphone messages left during closed office times within 24 hours *.

*within 36 hours over the weekend period

Post sale we will provide you with a dedicated and named member of staff from our Client Services Department as your point of contact, who will contact you within 48 hours of any property reservation.

We will respond to any existing clients e-mail request for information, updates or general queries relating to their property purchase within 48 hours.

We will respond within 24 hours to any complaint received from clients and aim to resolve that complaint within a maximum of 5 working days.

If you believe we have failed to deliver on our commitment to you as laid out in our Client Services Charter, or we fall short of your expectations then please e-mail our Client Services Manager at supalling@dreamhomesww.com

Equally, if you are happy with the level of service you are receiving, or would like to comment on any area of our website or materials, please e-mail our Marketing Manager at agodwin@dreamhomesww.com