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In many sales led property companies, once you have paid your reservation deposit and first stage payment, you will be left high and dry as the company has received its commission and is no longer interested in servicing your requirements and will have ‘moved on to the next sale’. Unfortunately, you only get to experience this once it is too late.
This is where we believe we stand out in our industry. No other company gives you as much ongoing support and help as we do and is the main reason why so many property purchasers choose Dream Homes Worldwide, come back and purchase again and refer their friends and family to us.
Many of our competitors even have the cheek to charge you a fee for their after sales service and try and make money out of it!
As you can see below, this is something that we believe is all part of the purchase process and essential for you as a purchaser to have communication with us at all times throughout the buying process.
Our Client Services Department team make up 20% of our entire staff and will be on-hand to assist you at all times.
On reserving your property you will be provided with a named and dedicated member of our Client Services Department. Your Client Services Executive will be able to support you, offer help and advice whenever you need it, and give you updates on your purchase.
The support that our Client Services experts can offer, ranges from reminders about payments to compiling photo albums that serve as regular updates about the rate of progress on your chosen property. These updates are emailed to you each month so you can keep a ‘real time’ track of the construction.
The Client Services Department can also answer any questions that you might have, whether these are strictly technical queries relating to construction or more general enquiries about the area in which you have purchased. We even field questions regarding permitted size of terrace furniture or the nearest dentist!
If we don’t have an immediate answer, we will be able to find out exactly what you need to know.
And even after your property is complete you will be supported by our Client Services Department , who can offer advice on how best to furnish it.
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